What’s the return policy?
We are a small business and for us to maintain our prices low, we don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at trailheadcanadacs@gmail.com!
Do we offer refunds?
Refunds or returns are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at trailheadcanadacs@gmail.com with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
Currently, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at trailheadcanadacs@gmail.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
